From CX to EX-Customers

What Happens When Customers Is Removed Rrom The Buying Journey ?
How will our relationship with customers change when AI platforms like Amazon Alexa will hijack the relationships with our customers? What will be the impact on our brands? How can we keep reaching out to our customers without becoming invisible? Could a subscription business model be an answer to keep
ourselves relevant? These were some of the questions that I’ve tried to answer these past few weeks.